Refund Policy

1. Eligibility for Refunds

Refunds are available for products or services purchased directly through Global Swiss PH official channels (website, authorized stores, or official representatives).

To qualify, items must be:

Returned within 7 days of purchase.
Unused, unopened, and in their original packaging.
Accompanied by proof of purchase (receipt, invoice, or order confirmation).

2. Non-Refundable Items

Membership fees, subscription plans, and digital products.
Services already rendered (consultations, events, or bookings).
Discounted or promotional items, unless defective.

3. Refund Process

Customers must submit a Refund Request Form via our official website or email support.
Once approved, refunds will be processed within 10–15 business days.
Refunds will be issued to the original payment method (credit card, bank transfer, or e-wallet).

4. Defective or Incorrect Items

If you receive a defective or incorrect product, Global Swiss PH will cover the return shipping costs.

Customers may choose between:

A full refund, or
A replacement item of equal value.

5. Shipping & Handling

Shipping fees are non-refundable unless the return is due to Global Swiss PH’s error.
Customers are responsible for return shipping costs for non-defective items.

6. Contact Information

For refund inquiries, please reach out to our Customer Support Team:
Email: sales@globalswissph.com
Hotline: +63 (929) 820-5973
Operating Hours: Monday–Friday, 9 AM – 6 PM (PHT)