Shipping Policy
1. Order Processing
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All orders are processed after payment confirmation within 3-5 business days within the Philippines and 7-21 days for international shipping depending on destination and customs clearance.
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Orders placed on weekends or holidays will be processed on the next business day.
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Customers will receive a confirmation email with tracking details once the order has been dispatched.
2. Shipping Fees
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Shipping fees are calculated at checkout based on weight, size, and destination.
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Free shipping may be offered during promotions or for orders exceeding a specified amount.
3. Tracking Your Order
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Customers will receive a tracking number via email once the order has shipped.
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Tracking updates can be viewed through the courier’s official website.
4. Customs, Duties & Taxes (International Orders)
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Global Swiss PH is not responsible for any customs fees, import duties, or taxes applied to international shipments.
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Customers are responsible for ensuring compliance with local import regulations
5. Lost or Damaged Packages
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If a package is lost or damaged during transit, Global Swiss PH will assist in filing a claim with the courier.
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Customers must report issues within 7 days of delivery (or expected delivery date for lost packages).